Claims

Claims representatives handle insurance claims from start to finish - investigating, assessing, and processing them in line with policy terms. They combine strong analytical and communication skills to evaluate claims, liaise with stakeholders, and ensure fair outcomes. Empathy, professionalism, and attention to detail are essential, especially when supporting customers through loss or hardship. They also manage multiple claims efficiently while maintaining accurate records and regulatory compliance.

Choose your path

Meet Sarah - a new entrant to Claims. We’ll follow her journey as she grows from beginner to expert, gaining in skills and confidence along the way.

New Entrant

Sarah has just joined the industry and is learning the basics of claims handling in a support role. She’s working under supervision while studying for her Certificate in Insurance Product Advice (APA).

Advancing

Sarah has earned her APA and is working towards her Certificate in Insurance Practice (CIP). She now manages straightforward claims with more autonomy.

Specialising

Sarah has achieved her CIP and is studying for the Higher Diploma in Insurance Management (MDI). She is handling complex claims, mentoring others and contributing to strategic improvements

Expert

Sarah is a senior claims professional and technical leader. She manages complex claims and has achieved her Higher Diploma in Insurance Management (MDI). She continues her learning with courses such as the Certificate in Climate Risk.