Code of Ethics and Conduct

This Code of Ethics and Conduct applies to Members (including Affiliates and Students), Assessors, Contributors and Examiners of the Insurance Institute.

1. Professional and Ethical Commitment

1.1 The Insurance Institute (‘the Institute’) exists to advance professional education and build a community of professionals in the general insurance industry in Ireland and also to uphold the integrity, credibility, and public trust of the professional designations it awards.  Its mission is to educate, inspire and connect insurance professionals.

1.2  This Code of Ethics and Conduct (‘the Code’) defines the standards of ethical behaviour expected of:

  • Applicants
  • Members (including Affiliates and Students) and designation holders
  • Assessors, examiners, moderators, and reviewers
  • Council members, Committee members, office-holders and volunteers.

1.3  The Code is designed to:

  • Promote ethical professionalism within the membership
  • Protect learners, candidates and the public
  • Safeguard the integrity of qualifications and designations
  • Ensure fair, impartial, and consistent assessment.

1.4  Adherence to this Code is a condition of membership and of participation in academic programmes, course assessment and/or examination roles and Council activities.

2. Scope of Application

2.1  This Code applies to conduct:

  • In education, assessment, examination, and certification activities
  • In governance, volunteering, and representation of the Institute
  • In any context where conduct may reasonably affect confidence in the Institute or its professional designations

2.2  Higher standards of care apply to members acting as Council/ Committee members, assessors, examiners, or decision‑makers, due to their position of trust and authority.

3. Fundamental Ethical Principles

Members shall uphold the following principles:

3.1  Integrity

Act honestly, objectively, and in good faith, preserving the reputation of the Institute, its integrity and the credibility of its professional designations and processes.

3.2  Impartiality

Make decisions fairly, without bias, favouritism, or improper influence, not only in matters relating to the Institute but also in matters related to their profession.

3.3  Professional Competence

Maintain appropriate professional and educational competence in the performance of their duties and where relevant, when assessing or examining others.

3.4  Respect and Fairness

Treat all members, colleagues and members of the public with dignity, respect, and consistency.

3.5  Accountability

Accept responsibility for decisions, actions, and judgements, particularly those affecting others’ professional standing.

4. Ethical Standards for Members

4.1  Honesty and Professional Representation

Members shall:

  • Accurately represent their qualifications, experience, and designation status
  • Not make misleading claims about accreditation, endorsement, or authority
  • Use professional designations and/or titles only in accordance with the Institute’s Professional Designations Policy.

4.2  Professional Behaviour

Members shall:

  • Act in a manner that upholds the reputation of the Institute and the profession
  • Avoid conduct that could reasonably be perceived as unethical or discreditable.

5. Integrity of Qualifications and Designations

5.1  Members shall:

  • Respect and uphold the integrity of qualifications and professional designations
  • Not engage in plagiarism, cheating, collusion, or facilitation of misconduct
  • Utilise artificial intelligence only if permitted and fully disclose use of same when submitting any coursework and assignments during participation on any of the Institute’s programmes
  • Report suspected breaches of ethical behaviour during examinations, coursework and assessment integrity.

5.2  Any attempt to improperly influence assessment outcomes constitutes a serious ethical breach.

6. Status of Professional Designations

6.1 Conditional Nature of Designations

Professional designations awarded by the Institute are held conditionally, subject to:

  • Maintenance of membership in good standing, and
  • Ongoing compliance with this Code of Ethics and Conduct, the Institute’s Professional Designations Policy and Continuous Professional Development Scheme (CPD Scheme) and all related professional standards.

6.2 Automatic Withdrawal on Loss of Membership

Where an individual:

  • Ceases to be a member for any reason, including resignation, non‑renewal, suspension, or expulsion, any professional designation awarded by the Institute shall be automatically withdrawn with immediate effect.

No separate decision or process is required for such withdrawal.

7. Ethical Conduct and Designation Integrity

7.1 Ethical Fitness as a Requirement for Designation

Holding a professional designation signifies both:

  • Demonstrated professional competence, and
  • Ethical fitness to practise or act as a designation holder.

Members must therefore maintain standards of personal and professional conduct consistent with this Code at all times.

7.2 Withdrawal of Designation for Ethical Breaches

Serious or repeated breaches of this Code may result in:

  • Suspension or termination of membership, and/or
  • Withdrawal of the professional designation, whether or not membership would otherwise remain current.

7.3 Independent Effect

Where conduct is incompatible with the trust, integrity, or reputation associated with the designation, the Institute reserves the right to withdraw or suspend a professional designation as a standalone sanction.

8. Disciplinary Outcomes Affecting Designations

8.1 Possible Sanctions

Following investigation under the Disciplinary and Complaints Procedures of the Institute’s Continuing Professional Development Scheme (CPD Scheme) and/or Examination Regulations and/or this Code, sanctions may include one or more of the following:

  • Formal warning or reprimand
  • Requirement to complete additional CPD hours
  • Conditions placed on practice, assessment, or examination roles
  • Removal from assessor or examiner roles
  • Withdrawal of professional designation(s)
  • Suspension and/or Termination of membership.

8.2 Proportionality

Sanctions shall be proportionate to:

  • The seriousness of the misconduct
  • Any risk posed to learners, the public, or the integrity of professional designations
  • Any relevant aggravating or mitigating factors

Persistent behaviour deemed inappropriate and/or incompatible with the trust, integrity, or reputation associated with the designation.

9. Use of Designations/Titles Following Withdrawal

9.1 Prohibition on Use

Where a professional designation has been withdrawn or suspended, individuals shall:

  • Immediately cease use of the designation, post‑nominals, or related titles
  • Not represent themselves, directly or indirectly, as holding the designation.

Failure to comply may constitute further misconduct.  In addition, the Institute may inform the employer of the member (as noted on their Institute record) of the requirement to remove the individual from their Register of Accredited Persons.

10. Public Interest

Members shall be aware that:

  • The professional designation awarded by the Institute exists to serve the public interest, including the promotion of trust, confidence, and high standards within the profession.
  • Their conduct, whether in a professional, educational, or related context, may impact public confidence in the designation and in the standards upheld by the Institute.
  • They undertake to act at all times in a manner that does not bring the profession, the designation, or the Institute into disrepute.

11. Specific Duties of Assessors and Examiners

11.1  Independence and Objectivity

Assessors and examiners shall:

  • Act independently and free from external pressure
  • Base decisions solely on published criteria, evidence, and standards
  • Apply standards consistently to all candidates.

11.2  Conflicts of Interest

Assessors and examiners must notassess or examine a student where there is:

  • A personal, family, financial, or close professional relationship
  • A current or recent supervisory, mentoring, or employment relationship
  • Any circumstance that could reasonably be perceived as impairing impartiality.

All actual, potential, or perceived conflicts of interest shall be:

  • Declared promptly and recorded appropriately
  • Managed in accordance with the Institute’s procedures, including recusal where necessary.

11.3  Confidentiality of Assessment

Assessors and examiners shall:

  • Protect the confidentiality of candidate information, materials, and results
  • Not disclose, discuss, or use assessment information for personal or professional advantage
  • Secure assessment materials in accordance with Institute requirements.

11.4  Professional Boundaries

Assessors and examiners shall:

  • Maintain appropriate professional boundaries with students
  • Not seek or accept gifts, inducements, or favours
  • Avoid behaviour that could be perceived as coercive or exploitative.

12. Equality, Inclusion and Fair Access

12.1  Members shall:

  • Promote equality of opportunity in the Institute, the profession, in education and assessment
  • Not discriminate on grounds including gender, age, disability, ethnicity, religion, sexual orientation, or socio‑economic background
  • Support reasonable accommodations in assessment where required.

13. Communications, Public Conduct and Social Media

13.1  Members shall:

  • Communicate professionally and respectfully
  • Clearly distinguish personal views from official Institute positions
  • Avoid public statements that undermine confidence in the credibility and reputation of the Institute, in professional standards, assessment outcomes or designation standards.

14. Reporting Concerns and Ethical Responsibility

14.1  Members have an ethical duty to:

  • Raise concerns about unfair, unethical, or improper assessment or conduct
  • Report breaches of this Code in good faith.

14.2  The Institute shall:

  • Treat reports confidentially and seriously
  • Seek to protect individuals who raise genuine concerns from retaliation.

15. Breaches and Disciplinary Measures

15.1  Breaches of this Code may result in action by the Institute resulting in the application of sanctions.

15.2  Sanctions may include:

  • Guidance or formal warning
  • Suspension or withdrawal of professional designation(s)
  • Removal from assessor or examiner roles
  • Termination of membership
  • Notifying the employer (as noted on the member’s Institute record).

16. Review and Oversight

16.1  This Code shall be reviewed periodically to reflect best practice in professional education and assessment governance.

16.2  Interpretation and enforcement rest with the Board of the Institute, or to any standing committee appointed by the Board to which such authority has been delegated.

 

Last updated: 26 February 2026

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