Making a Complaint
Please note that The Insurance Institute is a professional body offering educational services to its members. If your complaint relates to an issue you are experiencing with your insurance provider, please contact Insurance Ireland for assistance.
If you have cause to make a formal complaint please fill provide your contact details and an overview of your complaint in the form below.
Formal complaints procedure
As part of our commitment to maintaining high levels of professional customer service, we have a thorough complaints investigation system in place to ensure complaints are dealt with promptly and completely.
To learn more about how we deal with complaints, click here to view our Formal Complaints procedure.